Thank you for your PO 1002

Payment due date : 08 August 2026

Payment pending. Balance USD 8239.56

CLIENT CODE : RAUSA2050

P.O. NUMBER & DATE	OUR INVOICE NO.	INVOICE DATE	AMOUNT IN USD	BILL OF LADING NUMBER & DATE	PAYMENT DUE DATE	PAYMENT RECEIVED DATE	REMARKS
1002 Dated	SFH/26-27/6002 SHIPMENT COVERED UNDER ECGC POLICY NO. 0150003159	12-04-2026	587.20	HAWB NO. 211870003193 DATED 14-04-2026	25-04-2026	PENDING	75% AIR FREIGHT PAID BY SFHINDIA AND 25% AIR FREIGHT PAID BY RAJ AS AGREED
1002 Dated	SFH/26-27/6003	20-04-2026	15599.40
			TOTAL USD 16186.60 - USD 7936.50 (ADVANCE RECEIVED) = TOTAL BALANCE DUE USD 8250.10
			+ WOODEN PALLET USD 210
			+ USD 400.00 (25% AIR FREIGHT)
			TOTAL AMOUNT DUE USD 8860.10	TOTAL CREDIT FOR DAMAGED URNS AND LIDS USD 620.54

			TOTAL BALANCE AMOUNT DUE USD 8239.56

Quality Assurance & Credit Note Issue

Buyer requested for quality issue claim for USD 620.54 SFH has accepted the claim & has emailed the updated invoice for pending payment

Quality Assurance

SFHINDIA maintains strict quality-control procedures and warrants that the products supplied will conform substantially to the specifications agreed in the applicable Purchase Order, subject to the handmade-product tolerances and other terms stated herein. SFHINDIA's quality assurance does not constitute a guarantee that every individual piece will be completely identical in appearance, texture, color, dimensions, or finish.

2. Handmade Product Characteristics

All products manufactured by SFHINDIA are handmade.
As handmade products are individually crafted, minor variations, irregularities, differences in texture, surface finish, color, dimensions, weight, and appearance may occur. Such minor variations are natural characteristics of handmade products and shall not, by themselves, be considered manufacturing defects or grounds for rejection or claim.

3. Production Quantity Tolerance

Due to the handmade nature of the products and normal production processes, reasonable variations in production quantity may occur. Unless otherwise agreed in writing, a reasonable quantity tolerance of ±5% shall be permitted, and the final invoice shall be adjusted accordingly.

4. Color and Finish Variation

Colors and finishes shown in photographs, digital images, samples, screens, catalogs, or previous shipments may vary slightly from the actual finished products due to lighting, photography, screen settings, raw materials, paint batches, production processes, and the handmade nature of the products.
Minor variations in color or finish shall not be considered a manufacturing defect.

5. Pre-Shipment Inspection

The Buyer may arrange a pre-shipment inspection through its representatives or an independent inspection agency, at the Buyer's own cost, provided reasonable advance notice is given to SFHINDIA. If the Buyer does not arrange or request a pre-shipment inspection within the agreed production period, the shipment may proceed based on SFHINDIA's internal quality-control inspection.

6. Inspection Upon Receipt

The Buyer shall inspect the goods promptly after receipt and shall notify SFHINDIA of any alleged quality issue, manufacturing defect, shortage, or transit damage in accordance with Clause 16. Failure to notify SFHINDIA within the stipulated period shall constitute acceptance of the goods, subject to applicable mandatory law.

7. Quality and Transit Damage Claims

SFHINDIA will accept and evaluate claims up to an aggregate value of 1% of the total invoice value for the relevant shipment.
For such claims, the Buyer shall provide clear photographs/videos and sufficient details of the damaged or defective merchandise by email.
Claims Email:
complaints (at)sfhindia.com
SFHINDIA shall review the submitted evidence and determine the appropriate resolution.

8. Claims Exceeding 1% of Invoice Value

Where the total verified claim exceeds 1% of the relevant invoice value, SFHINDIA may, at its discretion, require the Buyer to return the affected damaged or defective merchandise to India for physical inspection and verification.
The merchandise must be returned in its original packaging and original boxes, unused and in the condition in which it was received, to the extent reasonably possible.
Subject to verification of the claim, SFHINDIA shall bear the reasonable sea-freight cost of returning verified damaged or defective merchandise to India.

9. Returned Goods Condition

Returned products must be:

• Unused
• In original condition
• In original packaging
• In original boxess
• Properly packed to prevent further damage

Products that have been used, altered, repaired, repainted, engraved, modified, improperly stored, or otherwise handled after delivery will not qualify for a claim to the extent the alleged defect or damage resulted from such use or handling.

10. Verification of Returned Merchandise

After receiving returned merchandise in India, SFHINDIA's quality-control team shall inspect and verify the alleged damage or defect.
If SFHINDIA confirms that the merchandise is defective or damaged due to a matter for which SFHINDIA is responsible, SFHINDIA shall provide an appropriate remedy, which may include replacement, credit, refund, or another mutually agreed commercial resolution.

11. Transit Damage After Risk Transfer

Responsibility for loss or damage during international transportation shall be determined in accordance with the Incoterms® 2020 rule and named place/port stated in the applicable Purchase Order, Commercial Invoice, or other agreed shipping document.

Once risk has transferred to the Buyer under the applicable Incoterms® rule, SFHINDIA shall not be responsible for loss or damage occurring during transportation except to the extent directly caused by SFHINDIA's failure to comply with its obligations under the agreed delivery term.

12. Cargo Insurance and Carrier Claims

Where responsibility for transit risk lies with the Buyer, the Buyer shall be responsible for arranging appropriate cargo insurance and/or pursuing claims against the carrier, freight forwarder, insurer, or other responsible party, as applicable. SFHINDIA shall reasonably cooperate by providing available supporting documents.

13. U.S. Import Duties, Taxes and Charges

Unless expressly agreed otherwise in writing, the Buyer shall be responsible for all applicable U.S. import duties, tariffs, customs duties, brokerage charges, taxes, customs-clearance charges, destination charges, storage charges, demurrage, detention, and other destination-related costs arising under the applicable Incoterms® rule.

14. Improper Use, Storage or Handling

SFHINDIA shall not be responsible for defects or damage caused by improper storage, handling, transportation after delivery, installation, misuse, neglect, accident, environmental exposure, or failure to follow care or handling instructions supplied by SFHINDIA.

15. Force Majeure

SFHINDIA shall not be liable for any delay, failure, or inability to perform caused by circumstances beyond its reasonable control, including but not limited to:

• Natural disasters
• Fire or flood
• Epidemic or pandemic
• War or terrorism
• Civil unrest
• Strikes or labor
disputes
• Labor shortages
• Government actions or restrictions
• Export or import restrictions
• Port congestion
• Shipping or transportation disruptions
• Shortage of raw materials
• Power outages
• Machinery breakdowns
• Supplier failures
• Any other event beyond SFHINDIA's reasonable control

The affected production or delivery schedule shall be extended for a reasonable period corresponding to the impact of the event.

16. Governing Law and Dispute Resolution

The governing law, jurisdiction, and dispute-resolution mechanism applicable to each Buyer relationship shall be expressly agreed in writing in the Purchase Order, Sales Agreement, or other written contract. For international transactions, SFHINDIA recommends that the parties expressly address the applicability or exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG) and agree upon an appropriate arbitration or court jurisdiction.

17. Notices and Communication

All quality claims, commercial notices, and other formal communications relating to the shipment shall be sent to the authorized SFHINDIA email addresses below:

Complaints / Quality Claims:

[email protected]

General Enquiries:

[email protected]